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Check out our FAQ's below

  • JPEG, PNG or PDF (preferably a Logo with a transparent background) – however, if you don’t have your logo on file, shoot us a link to where we can find your logo and we should be able to grab it from that location.

If you would like an edit to the video outside of the original request (such as a template change or title change) then the cost to make edits are charged at a flat rate of $8AUD. We charge $8 every time you request for a change after a video has been edited and sent back (so make sure you collate all your edits then send to us so it’s more cost effective for yourself). If however, the edit required is an error on our part, then just let us know and we will fix free of charge. 

‘RAW’ Video Footage is the footage that you provide Pickmee (un-edited and full length)

All of the following:
– Video Header/Title
– Video Footer
– Time Bar
– Captions (98% accuracy)
– Logo Watermarked

Our templates are FREE. In the future we will be releasing premium templates that may cost extra but it’ll be in the single digits 🙂

All videos are edited and sent back within 24 hours (business days), however, we generally try to get the videos back within 12 hours or less.

Any videos with a length over 60 minutes are charged at $6 per minute. This applies to full videos only, which means if you send us 6 videos of 10 minutes each, it will be charged at $8 per minute.

For videos over 30 minutes in length please get in touch with us so we can discuss the requirements before submitting your video.

Yes you sure can. We charge $4 AUD if you want your transcription formatted into a word document for use on your Website, Blog, LinkedIn, Podcast or anywhere else you want to use it.

We generally add new templates on a monthly basis so keep your eye out for that. We will be posting new templates on our social media pages.

We guarantee at least 98% accuracy for audio files that are clearly audible. We work closely with our clients to correct any discrepancies.

There is no maximum length. If your video is 180 minutes long, no problem we can still do that for you. In fact if your video is longer than 30 minutes, let us know as the price drops to $8 per minute.

Yes you can. The price will still be the same, but if your video has transcriptions already in it, no problem at all and we will make it work within the template you choose for your video (if you choose one).

No you don’t have to use one of our templates. Just select the “No template” option when submitting your video. We can still add in the header and footer text without a template if you wish.

No, however to submit more videos, simply go through the form for each video. We are working to allow for multiple video submissions in the future.

At the moment, our general 24-hour turn around still applies, however, when uploading your video let us know if the request is urgent and we will do our best to fast track it for you. Whilst we cannot promise a quicker turn around, we will certainly do our best. In the future we will have the option to “jump the queue” to on your video edits which will be an extra (but small) charge. 

Yes, we can do this. The charge to create a custom template is $88AUD. This can be a reusable template for all your future videos. The custom designed template comes with unlimited edits until you approved the final design to be used on your videos.

No yet, but we will release this as a feature in the near future.

Our sister company does graphic design and can pretty much design anything you want.

Yes, our prices are inclusive of TAX (GST for Aussie clients).

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